Customer Care & After Sales Service
We believe in providing the best customer care service possible, and by using all available mainstream digital platforms such as WhatsApp, Facebook, Instagram and even TikTok, additional to our dedicated hotlines for customer care and after sales service, we can seamlessly attend to your queries immediately.
Convenient Payment Methods
We Offer Multiple Payment Options for Your Orders, So You Can Choose Between Cash On Delivery, Online Card Payments, Interest free installment payments, Digital Banking And Direct Bank Transfers, At Your Convenience.
We Guarantee Safe and Quick Delivery To All Parts Of The Island Within A Maximum Period Of 3-5 Working Days.
The delivery company will call you in the morning hours on the day of delivery to get your verbal confirmation. If you answer the call, the delivery will be done. If you don’t answer the call, the delivery will be rescheduled to the next day and the delivery company will call you the next morning to get your confirmation again. If you’re unable to accept the delivery, please either inform the delivery company or inform us.
Warranty: (Applicable only to products that contain warranty)
Warranty can only be claimed for manufacturing defects of the product. In cases where the product is tampered, contains physical damages or has been misused, warranty will not be applicable. Warranty is not applicable for liquid damages, high voltage power damages, violation of manufacturer terms & using for uncommon activities.
Warranty for Power Banks is applicable only for the Battery. Warranty for Power Banks not applicable for damages caused due to overcharging or charging with power adapters and cables that don’t provide the optimal power input for the Power Bank.
We require 2-7 business days to check the product and provide a replacement. The process may take longer for power banks.
Exchange & Return Policy
A product can be exchanged or returned as long as it’s in the brand-new state with its original box in which you received it. If the seal is broken, box is missing, box is damaged, product is missing any element or if the product is damaged, it cannot be returned or exchanged.
In case of a return, delivery charge will not be refunded. 3% handling fee will not be refunded for payments made by card. You will receive the refund to your bank account only after we receive the product to our head office and verify it’s condition. Delivery charge is non-refundable.
In case of an exchange, additional delivery charge will have to be paid by the customer.
Exchange and Return period is for only 7 days from the date of invoice.